How Can We Help You Today?

Find quick configurations, tools, answers, and guidelines regarding global shipping operations and transit statuses across our networks.

📦 General Information

Xqxpress (XQX) is the world’s fastest-growing logistics and delivery network, optimized for both enterprise businesses and private individuals. We provide seamless, fully-tracked domestic and international express transportation services across global regions with unmatched reliability.
No account required! You can generate quick estimates directly using our Instant Quote Tool and pay on-demand. However, setting up a free Business or Personal account unlocks discounted tier-pricing, bulk shipment processing, and saved address books.

💰 Shipping & Rates

Rates are calculated based on three primary factors: the origin and destination zone, the actual total weight of the parcel, and the package volume (Dimensional Weight). Dimensional weight is evaluated using standard industry calculations (Length × Width × Height / 139). Our calculators automatically choose whichever value is higher to ensure accurate billing.
Prohibited items include hazardous materials (flammables, explosives), loose lithium batteries, perishable goods unless specifically approved for cold-chain lines, firearms, and illegal contraband. For comprehensive cross-border shipping guidelines, visit our international shipping portal.

🚚 Tracking & Delivery

Tracking updates in absolute real-time as barcodes are scanned at critical transit checkpoints, dispatch sorting hubs, and local fulfillment hubs. If your package was just picked up, please allow up to 2-3 hours for the network scanners to update the initial scan online.
Yes, modifications can be made through our Redirect Delivery dashboard before the courier attempts the final destination delivery. Note that changing address boundaries outside the original zone can incur standard re-routing accessory fees.

🛠️ Claims & Support

Keep all packaging materials intact and submit clear photographic evidence immediately via our secure Claims Support Portal. Damaged cargo or missing content reports must be officially declared within 14 business days from the recorded drop-off time.